mag Responsible Gaming
Gaming is for enjoyment — not for stress or harm. mag believes every player has the right to play at their own pace and within their own limits.
Why is responsibility important?
Online gaming is a form of entertainment — but it only stays enjoyable when you play with awareness and a plan. At mag, we want you to feel good during every session, not just when you win, but by treating gaming as a part of your leisure. When gaming moves beyond enjoyment and becomes a habit or compulsion, it can become difficult to manage — so staying alert early is the sensible approach.
Under mag's Terms and Conditions, every user must confirm at the time of registration that they are at least 21 years old and are gaming of their own free will. This requirement is not just a formality — it is the foundation of our relationship.
If you have any questions or doubts about gaming, our FAQ section has answers to common questions about responsible gaming. Our support team is also available 24/7.
Responsible gaming is not just about keeping yourself within limits — it means speaking openly with family and loved ones, asking for help when needed, and always putting your mental wellbeing first. mag is with you on that path.
Tools to keep yourself protected
These features can be used directly from your mag account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, limits can be lowered immediately; increasing a limit is subject to a waiting period.
Session Time Limit
Set a maximum duration for continuous play. Once the set time is up, the session will stop automatically, so that you do not keep playing out of fatigue or anxiety.
Self-Exclusion
Close your account for a set period or permanently. During this time, you should not attempt to create a new account.
Loss Limit
Set a limit at which your session ends after losing a specific amount. This is one of the most effective ways to prevent large losses.
Break Request
If you want to step away from all gaming activity for a few days, set a temporary break on your account. Promotional messages will also be paused during this time.
Reality Reminder
At set intervals, an on-screen reminder will show how long you have been playing and how much you have spent — making it easier to make informed decisions.
Recognise the warning signs
If you notice any of the following in yourself or someone close to you, it may be time to seek support.
- Repeatedly coming back to chase losses and placing larger bets — finding it hard to break out of this cycle.
- Using money meant for daily expenses or debt repayment to fund gaming.
- Hiding gaming habits from family and friends or lying about them.
- Failing to stop playing despite trying — the urge to game keeps returning.
- Feeling anxious, irritable or low during or after gaming.
- Prioritising gaming over work, studies or family responsibilities.
- Gradually increasing bet sizes to get the same feeling — the same level of satisfaction is no longer coming from before.
mag's commitment
Responsible gaming is not the player's concern alone. As mag, we also have a responsibility to create a safe environment. Visit our About Us page to learn how we have built our service with user protection at its core.
- No one under 21 is permitted to create or use an account — age is verified at registration.
- Self-exclusion requests are processed without delay, and no promotional communications are sent during that period.
- Our support team is ready to respond in Bengali and English via live chat and email, 24 hours a day, seven days a week.
- Your personal information is kept secure — read our Privacy Policy for details.
- Responsible gaming tools are free and instantly available on any account.
- We never encourage playing in debt or under pressure — gaming should always be voluntary and within a plan.
Where to get help
Acknowledging the problem is the most courageous step. Asking for help is not a weakness — it is the sensible thing to do.
mag Live Chat Support
If you are having any issues with gaming, speak directly with our support team. 24/7 live chat is available in Bengali — they will help you take steps to regain control.
Contact by Email
Support is also available by email alongside live chat. Requests for self-exclusion, account closure or limit setting can be made by email and will be acted on promptly.
Family and Loved Ones
Speak openly with a family member or trusted friend. Support from someone close can be just as effective as professional help — it is better not to try to handle it alone.
Professional Counselling
Speaking with a mental health specialist or counsellor is a practical step. Addiction counselling services are available in Bangladesh — ask your doctor or a local hospital for a referral.
Account Control
If you feel you need a break from gaming, activate self-exclusion directly from your account settings or let our support team know — they will act immediately.
Healthy gaming habits
A few simple habits can keep gaming enjoyable over the long term:
- Set a fixed budget before you start gaming and end the session when it runs out — no exceptions.
- Never place bets while drinking or in an unsettled state of mind — make decisions with a clear head.
- Do not treat gaming as a source of income — it is entertainment, and the possibility of losing is always there.
- Stick to a set time for gaming each day — do not play at the expense of sleep or other responsibilities.
- Enjoy a win, but consider withdrawing your winnings rather than putting them straight back into bets.
- Take regular breaks — step away from the screen for at least a few minutes every hour.