mag's Privacy Policy

Last Updated: January 2025

This privacy policy applies to all users of mag's services. When you use mag's website, register an account, or use any service — we follow this policy in managing the information you provide. Please read this policy carefully, as it explains in detail your privacy rights and our responsibilities.

Using mag's services means you accept the terms of this privacy policy. This policy forms part of our Terms and Conditions and both documents should be read together.

What Information We Collect

mag collects two types of information from users: (a) information provided directly by the user, and (b) information generated automatically during use of the service.

1.1 Directly Provided Information

The following information may be collected from you during account registration and management:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay or bank account information
• Records of communication via live chat or email

1.2 Automatically Collected Information

When you visit the site, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Time of visit, pages viewed, and session duration
• Information from cookies and similar tracking technologies

Purpose of Data Collection

mag uses your information only for specific and legitimate purposes. These purposes are:

2.1 Account and Identity Verification

Identity verification is essential to keep your account active and secure. National ID or passport information is used solely for this verification process.

2.2 Managing Financial Transactions

Financial information is needed to process deposits and withdrawals and to prevent fraud. This information is used to verify transactions made via bKash, Nagad, Rocket, Upay or bank transfer.

2.3 Service Improvement and Customisation

Usage data is analysed to personalise game recommendations, promotional offers, and your overall site experience according to your preferences.

2.4 Customer Support

When providing support via live chat or email, your account and previous communication details may be reviewed so that a fast and effective resolution can be provided.

2.5 Security and Fraud Prevention

Technical data is analysed to detect and stop account hacking, money laundering, or any other fraudulent activity.

Data Storage and Protection

mag applies industry-standard security measures to store user data. SSL encryption is used for storing and transferring data, which prevents unauthorised access by third parties.

3.1 Technical Security Measures

• SSL/TLS encryption active on all connections
• Encryption applied to stored data
• Regular security audits
• Instant alerts for unauthorised access attempts on accounts
• Access to personal data restricted to authorised staff only

3.2 Data Retention Period

All necessary data is retained for as long as your account is active. Even after an account is closed, data required for legal obligations or dispute resolution may be kept for a defined period. Financial transaction records are retained long-term for audit purposes.

Sharing Data with Third Parties

mag never sells your personal information or transfers it to others for commercial purposes. However, limited data may be shared in the following cases to keep services running smoothly:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, banks), game providers, and technology service providers receive only the data needed for their specific functions. These partners operate under confidentiality agreements with mag.

4.2 Legal Obligations

Disclosure of information may be legally required under applicable laws of Bangladesh, court orders, or valid requests from government authorities.

4.3 Corporate Changes

In the event of a business restructuring, merger, or acquisition, data may be transferred to the new operating entity. Users will be notified in advance in such cases.

Cookies and Tracking Technologies

mag's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and the basic functioning of the site. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand how users navigate the site. The data collected through these is statistical and not personally identifiable.

5.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling certain cookies may cause some site features to not work properly.

User Rights

mag believes you should have control over your information. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of incorrect or incomplete information.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can ask to stop marketing communications.
• Data Portability: You can request a copy of your information in a structured format.

To exercise these rights, contact our support team via live chat or email. We will verify your identity and respond within a reasonable time.

Protection of Minors' Data

All mag services are strictly for users aged 21 and above. No information is collected from anyone under 21. Age is verified at the time of registration. If it is found that a minor has opened an account, that account will be closed immediately and all related data will be deleted.

To learn more about responsible gaming, read our Responsible Gaming Guide, which contains complete information from age verification to safe play.

Security Breach Procedure

If a data breach occurs, mag will take immediate action:

• An initial assessment will be completed within 72 hours of the breach being identified.
• Affected users will be notified as soon as possible.
• Clear information about the nature and extent of the breach will be provided.
• Technical measures will be taken to limit damage and prevent recurrence.

If you notice any suspicious activity on your account, report it immediately via our 24/7 live chat.

External Links and Third-Party Services

mag's site may sometimes reference external services. These external sites have their own privacy policies and mag is not responsible for their practices. When you use any third-party service, that organisation's own policy will apply.

Policy Changes and Updates

mag may update this privacy policy from time to time. For significant changes:

• A notice will be published on the site.
• Registered users will be informed by email.
• The "Last Updated" date at the top of the page will change.

Continuing to use the site after a change is made will be taken as acceptance of the new policy. Visit our FAQ section for answers to commonly asked questions.

International Data Transfers

mag may store or process data on servers outside Bangladesh. The same standard of protection is ensured in such cases. Contractual safeguards are applied to international transfers so that your data receives an equivalent level of security.

Marketing Communications

You may give consent to receive promotional emails and messages at the time of registration or afterwards. You can withdraw this consent at any time:

• You can turn off marketing messages from your account settings.
• You can inform our support team via live chat.
• You can use the unsubscribe option in emails.

Please note that even if marketing communications are turned off, necessary messages related to account security and transactions will continue to be sent.